Our Disclaimer and Terms of Services is displayed below. Please contact us for more information.
Overview
Disclaimer and Terms of Services:
Information on this website may not be complete as you may require professional consultation to determine your insurance product and services need • Our role as insurance broker is to provide our services based on our understanding of customers’ insurance need • Our service objective is not solely based on price • Insurance products we recommend may not always fully cover all risks our customers face • The choice of product and services may be influenced by customer’s budget objective • We can provide consultation or written information on common losses insurable but not for all losses possible • We keep customers’ best interests in mind when providing our services • We also treat insurers fairly during insurance negotiations and claims. We believe we put in reasonable effort before placing insurance needed by our customer with insurance company(ies). If customers exercise their right to cancel insurance cover during cooling off period, the insurance company may cancel and fully refund the insurance premium but we reserve our right to retain our broker fee for the effort we put in before placing the insurance cover • Insurance companies remunerate us with commission when we choose to place insurance with them. This commission is refundable to the insurance company when a policy is cancelled before expiry • Our broker fee is charged for the services, skills, knowledge, experience, dedication and after-sales service we put in to a transaction • Customers are free to discontinue our services if they are not agreeable to our terms of services • Agreeing to accept our insurance quotation includes acceptance to our Financial Services Guide and the disclaimer and terms of services listed above.
Other Disclosure Requirement：
Privacy Policy • Complaints & Disputes Handling Policy • COLLINS INSURANCE SERVICES (CAR No. 438636｜ABN: 72 823 954 337) • Corporate Authorised Representative of Community Broker Network Pty Ltd | AFSL: 233750 | ACN: 096 916 184 • Community Broker Network (CBN) is a member of NIBA and as an Authorised Representative of CBN, we subscribe to the Insurance Brokers Code of Practice. The code is a statement of the industry’s commitment to high levels of competency, training, and customer service. It also ensures that there is a free and transparent complaint and compliance review process which imposes binding sanctions for any breach of the Code. It is designed to promote better and more professional, informed, and effective relationships between insurance brokers and their customers. To view a copy of the Code, click here.